PRIVACY POLICY

Last Updated: March 6, 2026

Chemtrac LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit our website (https://chemtrac.com), contact us, or opt into our SMS messaging services.

1. Information We Collect
When you interact with us or opt into our SMS communications, we may collect the following personal information:
Your name, email address, and company name
Your mobile phone number
Information you provide in your message responses or contact forms
Message delivery and interaction data

2. How We Use Your Information
We use your personal data to provide our services and communicate with you effectively. This includes:
Responding to your customer support inquiries
Sending transactional updates, such as order confirmations and shipping tracking
Internal employee and team communications
Complying with legal and regulatory requirements

3. How We Share Your Information
We take your privacy seriously. Chemtrac LLC does not sell, rent, or share your personal data, including your phone number and SMS opt-in consent, with third parties or affiliates for marketing or promotional purposes under any circumstances.
We only share your information with trusted, essential service providers (such as our secure SMS gateway provider, RingCentral) solely for the technical purpose of delivering the messages you requested. These vendors are contractually obligated to keep your information secure and only use it to provide services to Chemtrac.

4. SMS Terms of Service
By opting into SMS from a web form, over the phone, or via other mediums, you agree to receive text messages from CHEMTRAC LLC. These messages may include customer support responses, shipping updates, and internal company conversations.
Frequency: Messaging frequency may vary.
Rates: Standard message and data rates may apply.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message.
Help: For assistance, reply HELP to any message, or visit our website at https://chemtrac.com.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us via the contact form on our website at https://chemtrac.com.

TERMS OF SERVICE

Last Updated: March 6, 2026

These SMS Terms of Service (“SMS Terms”) govern participation in the CHEMTRAC LLC (“Chemtrac,” “we,” “us,” “our”) text messaging program.

Opt-in and consent
By providing your mobile number and opting in (for example, by checking an SMS consent checkbox on a web form, submitting a request, or otherwise explicitly agreeing), you consent to receive text messages from Chemtrac at the number provided.​
Consent to receive SMS messages is not a condition of purchase.
Message types, frequency, and costs
Messages may include customer support responses, service/repair updates, order and shipping notifications, and other account-related or transactional communications.​
Message frequency may vary.​​
Message and data rates may apply.
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Opt-out and help
You can opt out at any time by replying STOP to any message; after you opt out, you may receive one final confirmation message.​​
For help, reply HELP, or contact us via our website: https://chemtrac.com.